Email Support
Reach out to our specialized email support team for in-depth assistance with your gaming queries. Our dedicated email channels ensure you receive thorough, personalized responses within hours:
- General Inquiries: [email protected]
- Account Security: [email protected]
- Payment Support: [email protected]
Every email receives our undivided attention, with detailed solutions crafted specifically for your situation. Our email support team speaks multiple Nigerian languages, ensuring clear communication and understanding.
Phone Support
Sometimes, nothing beats a direct conversation. Our telephone support lines connect you with knowledgeable local representatives who understand Nigerian betting preferences and concerns:
- Lagos Direct Line: 08001235343
- Toll-Free Number: 08001235343
Operating Hours:
- Monday to Friday: 8:00 AM – 10:00 PM WAT
- Weekends and Holidays: 9:00 AM – 8:00 PM WAT
Live Chat Support
Need immediate assistance? Our live chat feature puts help at your fingertips. Access instant support directly through our website or mobile app:
- Average Response Time: Under 60 seconds
- Available 24/7, including holidays
- Support in English, Hausa, Yoruba, and Igbo
Our chat representatives undergo rigorous training in Nigerian betting regulations and local gaming preferences, ensuring you receive relevant, accurate guidance every time.
Mobile App Support
Gaming on the go? Our mobile app comes with built-in support features designed for quick resolution:
- In-app chat support
- Quick-access help center
- Voice call request feature
- Screen sharing assistance for technical issues
- Step-by-step tutorial guides
Tips for Efficient Communication
Get faster, more effective support by following these helpful guidelines:
- Account Verification Ready
Keep your account number and registered email handy when contacting support. This helps us assist you more quickly. - Clear Description
Explain your query clearly, including relevant dates, amounts, or bet IDs. Screenshots often help explain technical issues better than words. - Best Time to Contact
For shortest wait times, reach out between 10:00 AM and 2:00 PM WAT on weekdays. - Security First
Never share your password or PIN through any support channel. Our team will never ask for this information. - Follow-Up Reference
Note down your support ticket number for easy tracking of ongoing issues.
Frequently Asked Questions (FAQ)
Submit your valid Nigerian ID and a recent utility bill through our secure verification portal. Most accounts are verified within 24 hours.
Withdrawals typically process within 15 minutes to 24 hours, depending on your chosen payment method. Delays usually relate to pending verification or incomplete wagering requirements.
Yes, but this requires identity verification. Contact our security team with your new number and valid ID for assistance.
Use the “Forgot Password” link on our login page. We’ll send recovery instructions to your registered email or phone number.
Contact our security team immediately through email or phone. Have your account details ready to expedite the recovery process.